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Why is the Splunk Add-on for Citrix NetScaler not parsing syslog data correctly in my distributed search environment?

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Hi, I have a distributed environment of Splunk running 6.3, I have a search head, cluster master, indexer & heavy forwarder. I have syslog data coming from netscalers on the heavy forwarder where I have the Splunk Add-on for Citrix Netscaler installed and all the data is being indexed correctly. The HF forwards data to my indexer and the data is coming in fine, but it has not been parsed correctly. I initially didn’t have the Splunk Add-on for Citrix Netscaler installed on the indexer so though this was the issue, so I installed it, but there is no change. Does anyone know what’s happening here? I though the HF forwarded the indexed data?

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